Return Policy

At Olive Glo, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with the return process. Please review our return policy below to understand the steps for returning products.

1. Return Eligibility

We accept returns on products purchased directly from the Olive Glo website, provided that:

• The product is unused, unopened, and in its original condition.
• The product is returned within 7 days of receiving the order.
• The product is in its original packaging with all seals, labels, and documentation intact.

We do not accept returns on used or opened products due to hygiene and safety reasons. If the product is defective or damaged upon arrival, please contact us immediately for assistance.

2. How to Initiate a Return

To initiate a return, follow these simple steps:

1. Contact Us: Email us at info@oliveglol.co with your order number and the reason for the return. If the item is damaged or defective, please include a photo of the issue.
2. Return Authorization: Once we review your request, our team will send you a return authorization and detailed instructions on how to return the product.
3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. Please ensure that the item is securely packaged to prevent damage during return shipping.

3. Refunds

After we receive the returned product and verify that it meets our return criteria, we will process your refund to the original payment method. Please note that refunds may take 5-7 business days to appear in your account, depending on your payment provider.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare and haircare products.
• Gift cards or promotional items.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of receiving the item. We will arrange for a full refund or a replacement, depending on availability and your preference.

6. Contact Us

For any questions or to initiate a return, please contact our customer service team:

• Email: info@oliveglo.com
• Phone: 0317 8884590 
• Whatsapp: 0317 8884590

7. Policy Updates

Olive Glo reserves the right to update or change this return policy at any time. All changes will be posted on this page, so we encourage you to review it periodically.